Holiday Inn Express TraffordCity is ready to welcome you again

14 August 2020

As the world adjusts to new travel norms and expectations, Holiday Inn Express is enhancing the experience for hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay. They have expanded their commitment to cleanliness in a number of ways...

Reception

Reduced contact at check-in, touchless transactions, front desk screens, sanitiser stations, sanitised key-cards, paperless check-out

Guest Rooms

Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology

Public Spaces and Facilities

Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centres and lounges

Food & Beverage

New standards and service approach to buffets, banquets, room-service and catering

We are working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping you – our guests – safe in this new environment, which may include:

Cleanliness information in hotels and on IHG.com

Social distancing operating procedures and signage

Guidance on the use of protective equipment as necessary by hotel colleagues

 Updated colleague training and certification

Availability of individual guest amenity cleaning kits

Hand sanitiser and disinfecting wipes available in guest rooms and at high-touch points throughout hotels

New expert cleanliness partner and Global Cleanliness Board 

In addition to IHG’s existing relationships with Ecolab and Diversey, IHG is now partnering with Cleveland Clinic to expand the IHG Way of Clean program with new science-led protocols and service measures. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, brings deep expertise in key areas of science and medicine, and will sit on IHG’s Global Cleanliness Board – a group of IHG Operations, Health and Safety, and Guest Experience experts who, together with a range of external specialists, will work to develop best practices and implement solutions. 

IHG Clean Promise

IHG is launching a Clean Promise that will roll out globally in June. It will become a global brand standard, demonstrating IHG’s dedication to the updated measures and a clean stay. 

Here is how the Clean Promise will work at The Holiday Inn Express TraffordCity

Within two hours after check-in, a guest will be able to let our hotel team know if their room does not meet the Clean Promise. We will confirm the issue and either make every effort to resolve it to the guest’s satisfaction in the current room or offer to move the guest to another room of equal or greater value that meets the Clean Promise. If another room is not available, we will work with the guest to make it right.

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