Business Pleasure

keeping you safe

Temporary closures

In light of the current situation around positive COVID cases and isolation amongst staff, some attractions and stores may have to temporarily close with limited notice. If you are planning a visit we advise contacting the attraction or store directly to ensure they are open. Visit the directory here for latest information from the TraffordCity family.

LEGOLAND Discovery Centre closure

The attraction will be operating limited hours from 4-9 January. Find out more here

Face coverings: Tuesday 30 November 2021

In line with government guidelines face coverings are now mandatory in shops, supermarkets, shopping malls, banks, premises providing personal care and some takeaways.

Visitor safety is a priority for TraffordCity venues and attractions so please keep an eye on this page for information as we receive it.

staying safe with TraffordCity

The Trafford Centre

In line with the latest government guidance, mandatory face coverings in the centre will be effective from Tuesday 30th November.

Everyone must once again wear a face covering inside the centre, in stores and when walking throughout the malls unless they have an exemption.

Teams will be issuing free masks where they are needed and educating shoppers whilst on the mall - encouraging everyone to wear a face covering unless exempt. Shops will be following government guidance and hospitality is currently exempt from these new regulations.

Find out more here

Trafford Palazzo

When visiting Trafford Palazzo and businesses within the centre, please ensure you follow the latest government guidelines.

In line with government guidance, from Tuesday 30 November it is now mandatory to wear a face covering within the centre and inside stores.

We want everyone to feel safe and welcome when visiting us.

Please respect other people’s space.

Some businesses may request that you continue to follow specific guidance, use face coverings, or limit entries. Please respect these requests for the wellbeing of staff and other visitors, and we advise to bring a face covering with you in case you are asked to wear one.

We want to reassure you that the wellbeing of our staff and visitors is our priority. We continue to follow measures at this site including:

  • An enhanced cleaning regime including all key touch points throughout Trafford Palazzo.
  • Providing hand sanitising stations for visitors
  • Masks available from the customer service desk (opposite Primark)

If you have any concerns, we recommend you contact the businesses you wish to visit ahead of travelling and consider visiting away from peak times.

Our team are available to help visitors with any questions they may have. Please approach our security team or head to our customer service desk for more information.

More information

Chill Factore

A number of positive changes we made to our procedures due to COVID 19 guidelines will remain in place such as the cleaning and hygiene regime and reduced capacities on adult lessons, Snow Park and lift passes on our Main Slope. We will also be reopening our changing cubicles.

While we recommend wearing a mask in an indoor environment, this will be your personal choice and will not be mandatory for guests or for our team. We ask that you respect each person’s own decision and we will continue to provide a safe and clean environment for you to fully enjoy your visit.

We will continue to review guest and team feedback over the summer as well as keeping abreast of government guidelines and will assess our procedures and policies as we go back into hopefully a busy winter season.

Find out more

We recommend visiting the website and also contacting attractions directly if you are planning to visit. Let's keep ourselves and each other safe.

We can't wait to see you!

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